A podcast about navigating the
opportunities and challenges of design leadership
with Jesse James Garrett and Peter Merholz

REcent Episodes

22: “Right problem, right solution, done right”—The Vanguard of User Research (ft. Jen Cardello)

In which Peter and Jesse talk to Jen Cardello, head of UX Research at Fidelity Investments, about her team’s uncommon organization structure (within an independent insights team, peered with Market Research, Analytics, and Behavioral Economics), and the tools they use to make sure they’re focused on the right problem, with the right solution, done right.